1. ORDERING

1.1 Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest every time. However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

1.2 How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

1.3 How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

1.4 I have problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

1.5 How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

1.6 Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

1.7 I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.8 How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

2. SHIPPING & DELIVERY

2.1 When will my order be processed?

All orders will be processed within 2 working days, excluding weekends and public holidays. Time stated is based on China Time (UTC/GMT +8 hours).

2.2 Order Shipment

All of our 3D Printers have been configured with lead time in the Product Description page which is the handling period of the item. Most of the products have been eligible for the quickest lead time of 1-2 business days.As soon as the completion of lead time, 3D Printer/Kit will be shipped out from the Manufacturer closest factory or distribution centre.We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided during checkout.

2.3 In case of any Damages/Faulty or Missed Parts

Please inspect the package and inventory of your item(s) when they arrive, if you notice any damage or Faulty parts you should make note of it & send a mail through Contact us form, and we will take an action and arrange for the replacements parts to be sent to you immediately

2.4 Cancellation, Returns & Refunds

You are welcome to cancel your order free of charge within 24 hours and refund will be issued immediately in another 24 hours. If your item has already been dispatched or received or change of mind you will then need to send the item back to our vendor shipping location . You(Buyers) are the responsible for return shipping charges. Refunds will be issued in 3 Business days of receiving the item in resalable condition.If the item is deemed not resalable or damaged, an appropriate amount may be deducted from your refund to cover the damages incurred. Refunds will only be issued to the original credit/debit card or PayPal account that you use when placing your order.

2.5 Technical Support/Advice

You are eligible for Lifetime technical support when you made a purchase with us. We offer high-quality support from the actual product maker. We can help to get you set up & diagnose common problems. We will happily mediate on your behalf to ensure a happy resolution. Each of our customers is different. Some will need guidance on initial setup or calibration. We will do whatever it takes. We encourage you to get in touch with us and mail us the details through Contact us form in order to get the resolution for your queries.

2.6 There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact our Customer Care Team at [email protected], and we will get back to you as soon as we can.

2.7 From the Direct-Manufacturer

3D Printers Bay builds specific relationships with manufacturers in the 3D Printing industry that allow us to deliver printers from the factory floor to your front door. It’s easy to see why this produces a cost-saving. By eliminating the need for a physical showroom and warehouse, we can cut unnecessary markups from the price you pay on your 3D printer. All of our printers are sold for the manufacturers MRP (Minimum Retail Price). We cannot go any lower without violating supplier contracts!

3. About Payment

3.1 Can I Pay with PayPal?

Yes you can ! We accept your Payments only through PayPal Payment Gateway. Every purchase conducted through 3D Printers Bay is eligible for PayPal Buyer Protection. Together with PayPal we deliver you the maximum buyer protection policy for your purchase. You can buy & shop with full confidence with your PayPal account. Even if you don’t have a PayPal account, you can still purchase with your Credit/Debit cards(processed by PayPal) through PayPal Guest checkout without need to create a PayPal account.

3.2 I don’t have PayPal account. Can I Purchase with my Credit/Debit cards?

Yes ! You can still purchase with your Credit/Debit cards(processed by PayPal) through PayPal Guest checkout without need to create a PayPal account.

3.3 When I attempt to purchase an item, I get a PayPal error. What’s going on?

There are a few reasons this might happen.We recommend you try paying with a credit/debit card via PayPal Guest Checkout without logging in to your PayPal account. Remember that Guest Payments cannot be made using an email/Card details which are already registered with existing PayPal account. In this case either customer need to log in to their PayPal account & try to pay or try with different cards which were not a part of any PayPal account. Detailed workaround referenced by PayPal has been explained here. If still issue persists, please contact PayPal (https://www.paypal.com/selfhelp/contact/call).