We want you to be happy with your purchase, and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition
- Originals receipts would need to be included
If none of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
You are welcome to cancel your order free of charge within 24 hours of order placement and refund will be issued immediately in the next 24 hours.
2. Item damaged during shipment:
Assuming the worst case, If the packaging is heavily tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person and contact our customer support mentioning your Order ID. A brand-new replacement will be despatched to you with no additional cost.
3. Returning an unused item:
We accept returns of unused items within 14 days of receipt. Buyer will get 100% money back. Buyer is responsible for return shipping.Item must be unused, undamaged, contain all the original components and accessories returned in the original box and in the same condition you received it.The Refund amount will be applied against the original credit card or by the original method of payment. Cluts3d will notify when the refund has been processed for you to verify with your bank or credit card company.Upon receipt of your return, will inspect the item(s) for missing components and may charge a fee against your return for used or missing items
4. Returning a used item:
We accept returns of slightly used items within 14 days of receipt. Buyer is responsible for return shipping, and a 15% restocking fee applies. An extra charge may be applied if parts are broken or missing or non-salable components.The approved refund amount will be applied against the original credit card or by the original method of payment. Cluts3d will notify when the refund has been processed for you to verify with your bank or credit card company.
5. Returning a defective part:
Please note that individual defective/damaged items in a kit will not be considered grounds for a return of the entire kit; however, we will happily replace any damaged or defective individual items at our seller/vendor expense as per the warranty supplied by the manufacturer.
6. Returns procedure:
Contact must be made to Cluts3d no later than within 14-days after receipt of the product.
Once we have been informed of the return it is your responsibility to return the item to the manufacturer location using a tracked shipping service. A tracking number must be provided to Cluts3d no later than 7 days after the return has been accepted. We will not accept liability for any items lost in shipping.
7. Improper returns:
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product);
(a) we will not refund or exchange the product
(b) we may retain the returned product until you pay any additionalCluts3d amount we may charge for redelivery of the returned product.
8. Unauthorized return:
Any return made by Customer without an approved mail to the seller location will be considered an unauthorized return (“Unauthorized Return”). Unauthorized Returns will not be subject to a refund or credit by the seller.
9. General information:
If you’d like a refund, contact us first. Once your return is approved, be sure to ship us the entire item to the manufacturer location, in its originally received condition, with all original packing and accessories. Failure to do this may result in a delay in processing your refund, additional handling fees being deducted from your refund, or in extreme cases your refund being denied.
We will not issue refunds on products damaged due to misuse or failure to follow instructions.
After 14 days from receipt, returns will not be accepted. Returns for non-defective printers are subject to a 15% restocking fee.
All return shipping costs are the responsibility of the customer.
3D printers and accessories vary by model and are subject to the return policy of the manufacturer in addition to this policy. Please inquire regarding the return policy of individual printers. Cluts3D doesn’t accept returns. You must return the item to Vendor(RTV) by contacting support via e-mail or phone.
To get more information about the Return & Exchanges, Please Send the mail to Cluts3D service:
We will reply you within 24 hours.