Affected by Covid-19, there will be some delay on the delivery.

1. Order Status & Processing

ORDER POLICY
All orders are processed between 8am and 5pm EST. Weekends and holidays are excluded.

Orders placed before 2 PM EST, Monday – Friday, typically ship same day.
Items ordered together may ship separately, unless requested otherwise.
Shipping prices, methods, policies, times and availability are not guaranteed and are subject to change at any time without notice.

CANCELLATION POLICY
Cluts3D fills most orders the day they are placed. Once an order is accepted, there is no guarantee an order may be cancelled. Any order that is not able to be cancelled must be accepted upon delivery and authorized for return following the policy listed below. Please also refer to “Refused Shipment Policy.”

2. Order Status & Delivery

SHIPPING OPTIONS
Packages will be shipping from US warehouse, EU Warehouse, AU Warehouse, CA Warehouse or CN Warehouse. For a specific ZIP/postal code to ZIP/postal code transit time, please track your order for delivery time.

Shipping Rate:

  • Standard Shipping: 8-15 business days delivered, fee is free.
  • Fast shipping:  3-8 business days delivered, fee is $19.99.
 

24 Hours – shipping out 

 FeesFrom US WarehouseFrom AU WarehouseFrom CA WarehouseFrom EU WarehouseFrom CN Warehouse
Standard Shipping$0.008-15 Business Days8-15 Business Days8-15 Business Days8-15 Business Days8-30 Business Days
Fast Shipping$19.993-8 Business Days3-8 Business Days3-8 Business Days3-8 Business Days8-20 Business Days

About the Tax Rate

Note: Creality Ender Series’ Price are ex. VAT Rate: 10% (Not included: New Arrival – Ender 3 S1)

 Tax RateCounties Rate %
3D Printers Seriesin. VAT0.00
Resin Seriesex. VAT10.00
Filament Seriesex. VAT10.00
Engraver Seriesin. VAT0.00
Wash & Cure Machine Seriesin. VAT0.00
Parts & Accessories Seriesex. VAT10.00

GENERAL DELIVERY POLICY
By use of this site, customers authorize the carrier to leave a package at the destination delivery address without obtaining a signature if the carrier driver deems the location to be safe. Customers who are not able to locate a package that is claimed as delivered must follow the instructions for filing a claim listed below under the heading “Incorrect Delivery and Lost Package Claims.”

EXPEDITED SHIPPING POLICY
Overnight Delivery and Two-Day Delivery items will be shipped by the requested method of delivery after your order has been processed. In-stock items should ship within 24 hours of order placement. Oversized items can only be shipped standard ground.

OVERSIZED ITEMS AND MULTIPLE PIECE SHIPMENTS
Multiple and oversized shipments may increase the cost of shipping. If this is the case, a customer service representative will contact you with your options prior to shipping your order.

INCLEMENT WEATHER
Cluts3D adheres to the shipping polices of its carriers. Inclement weather may result in delivery delays. You may track the status of your package on the Order Status page.

REROUTING AN ORDER
United States: You may request to reroute your order after your package has been shipped. To request a reroute of your package, please contact a customer service representative as soon as possible. We will contact your shipping carrier on your behalf. You will be charged the re-routing fee if re-routing is possible. International: Orders cannot be rerouted.

REFUSED SHIPMENTS
A refused shipment occurs when the customer refuses to accept the package during a delivery attempt. Customers who refuse delivery in place of contacting Cluts3D to obtain proper return instructions may be assessed a fee to cover return shipping and labor charges. This cost will be passed along to the customer in the form of a deduction from the total refund due to the customer. In addition, refused shipments may be considered an unauthorized return and subject to the policies thereof.

INTERNATIONAL SHIPPING
Cluts3D has partnered with Zonos, FedEx, UPS and USPS for shipping and payment processing on international orders. Orders shipped outside the United States may be subject to import taxes, customs duties and fees levied by the destination country. The customer is responsible for all custom duties and taxes and/or VAT (Value Added Tax) on item(s) purchased upon receipt of the package. Cluts3D has no control over these additional charges and only charges for shipping from the United States to your country. Please contact your local customs office for more information about your country’s statutes. Canadian purchases apply. The customer is responsible for custom duties and Canadian taxes and/or VAT (Value Added Tax) on the item(s) purchased. Note: Cluts3D will not issue credit where packages are not delivered due to non-payment of fees, refused or abandoned.